Refund Policy for Smoke Culture Australia PTY LTD
Effective Date: 1/1/2024
Thank you for shopping at Smoke Culture Australia PTY LTD. We appreciate your business and want to ensure your satisfaction with our products. Please read our refund policy carefully.
1. Refund Eligibility:
- Refunds are only applicable to items purchased directly from Smoke Culture Australia PTY LTD.
- Custom or personalised artworks are exempt from refunds, unless there is a defect or error on our part.
- To be eligible for a refund, you must notify us within 10 days of receiving the artwork.
2. Returns Process:
- To initiate a return, please contact our customer support at ausmokeculture@gmail.com with your order number and the reason for the return. WE DO NOT ACCEPT RETURNS FOR CHANGE OF MIND.
- Our customer support team will guide you through the return process, including providing you with a return shipping address.
3. Refund Criteria:
- The returned products or artwork must be in its original condition, with no signs of damage, wear, or alteration. No refunds will be given for a change of mind.
- Original packaging and any accompanying documentation must be included in the return.
- We reserve the right to deny a refund if the returned item does not meet the above criteria.
4. Refund Timeframe:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
5. Shipping Costs:
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be the customers responsibility.
6. Damaged or Defective Items:
If you receive a damaged or defective artwork or product, please contact us immediately with photos of the damaged item. We will work with you to resolve the issue promptly.
7. Changes to Refund Policy:
- Smoke Culture Australia PTY LTD reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
- By making a purchase from Smoke Culture Australia PTY LTD, you agree to the terms of this refund policy.
If you have any questions or concerns, please contact us at ausmokeculture@gmail.com
Thank you for choosing Smoke Culture Australia!
Smoke Culture Australia PTY LTD
www.smokeculture.com.au
ausmokeculture@gmail.com